Refund policy
Last Updated: September 23, 2026
At SpeedShe LLC, we want you to feel confident when shopping for women's travel organizers, fitness accessories, and fashion bags. If your purchase does not meet your expectations, we are happy to assist with eligible returns and refunds under the terms below.
This Return & Refund Policy applies to purchases made through speedshe.com.
1. Return Window
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, you must contact us within the 30-day return period and receive return instructions before sending the item back.
Items sent back without prior return authorization may not be accepted.
2. Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition
- Not have been worn, washed, altered, or damaged by the customer
- Include original tags, labels, and packaging where applicable
- Be free from stains, odors, makeup, pet hair, or other signs of use
- Include the original order information or proof of purchase
We reserve the right to reject a return if the returned product does not meet these conditions.
3. Items That Cannot Be Returned
The following items are generally not eligible for return:
- Items that have been used, worn, washed, or damaged
- Items showing signs of misuse or alteration
- Items returned without their original packaging when the packaging is necessary to resell the product
- Gift cards or other non-returnable items, where applicable
- Items specifically identified as Final Sale at the time of purchase
If a product is defective or arrives damaged, please contact us before returning it.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged during delivery
- Defective
- Incorrect
- Missing from your order
please contact us as soon as possible, preferably within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging, if applicable
After reviewing the issue, we may offer a replacement, replacement shipment, or refund, depending on the circumstances.
If the issue was caused by an error on our part or the product arrived defective or damaged, we will provide appropriate return instructions.
5. How to Request a Return
To start a return, please email:
Please include:
- Your full name
- Order number
- Item(s) you want to return
- Reason for the return
- Photos, if the item is damaged or defective
Our customer service team will review your request and provide the applicable return instructions.
Please do not send a return to the company address unless our customer service team specifically instructs you to do so.
6. Return Shipping Costs
For returns due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping cost.
Return shipping costs are generally non-refundable.
If the return is caused by our error, such as receiving the wrong product, or if the product is confirmed to be defective or damaged upon arrival, SpeedShe LLC will provide appropriate return instructions and may cover the applicable return shipping cost.
7. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, your refund will generally be issued to the original payment method.
The refund amount may include the eligible purchase price of the returned product. Original shipping charges are generally non-refundable unless the return is the result of an error on our part or otherwise required by applicable law.
Depending on your payment provider, it may take additional business days for the refunded amount to appear in your account.
8. Refund Processing Time
After an approved return has been received and inspected, please allow approximately 5–10 business days for us to process the refund.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at:
9. Exchanges
We may offer exchanges for eligible products, subject to product availability.
If you would like to exchange an item, please contact us at support@speedshe.com before sending the product back.
If the requested replacement is unavailable, we may instead provide an eligible refund or another available resolution.
10. Sale and Promotional Items
Unless otherwise stated on the product page or at checkout, sale or promotional products may be eligible for return under the same 30-day return period.
Products specifically marked Final Sale are not eligible for return or exchange except where required by applicable law.
11. Lost or Damaged Return Packages
Customers are responsible for ensuring that returned products are securely packaged and shipped to the designated return address.
We recommend using a shipping service that provides tracking information.
SpeedShe LLC is not responsible for a return package that is lost or damaged while being shipped back to us when the customer is responsible for arranging the return shipment.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@speedshe.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.
13. International Returns
For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, and other costs associated with returning an item, unless the return is due to an error on our part or otherwise required by applicable law.
International customers should contact us before sending a return so that we can provide the appropriate instructions.
14. Changes to This Policy
SpeedShe LLC may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, or applicable requirements.
The Last Updated date at the top of this page indicates when the policy was most recently revised.
15. Contact Us
If you have questions about a return, refund, exchange, or damaged order, please contact us:
SpeedShe LLC
Email: support@speedshe.com
Phone: +1 (302) 724-1847
Business Address:
305 South Park Avenue
Breckenridge, CO 80424
United States
We recommend keeping your order number available when contacting our customer service team so that we can assist you more efficiently.